The demand for qualified people to work in call centers is growing, and completing the requirements for an Associate’s degree in call center management will prepare you for career opportunities in this field. As more companies are starting to do business online, they realize that outsourcing their customer service needs to a call center makes sense. Customers can place orders, get information, and register complaints at a time that is convenient for them.

To be successful in this field, you must enjoy interacting with people. Flexibility to work in a fast-paced environment is important, as well as a professional attitude. Call center workers and managers are the “face” of the clients they work with, and need to keep this in mind while on the job. The program will include courses covering the following topics:

• Accounting
• Business Ethics
• Business Law
• Career Development
• Customer Service
• Global Business
• Human Resource Management
• Labor Force Management
• Multicultural Communications
• Operations Management
• Payroll Accounting
• Strategic Management
• Success Strategies

Career Opportunities

Once you have completed your Associate’s degree in call center management, you will be ready to work in call centers for clients in the following industries:

• Administrative and Support Services
• Computer Services
• Financial Services
• Health Care
• Scientific Services
• Technical Services
• Travel Services